Get_People_Well Program, Essay Example

Get_People_Well program participants are in deep conflict. The conflict arises from the nurses disagreeing on the way that the management has decided to run the program of providing help to people with chronic illnesses. The nurses see that they have been given the greatest responsibility which also includes taking care of what should been the responsibility of their fellow professionals in health care giving. They feel that the management of the organization is not providing the desired service to the patients because of the way that the call center is operated.  Also the employees of the organization do not agree to the way that the program is run. The different levels of conflict in the organization are the, problem to solve and disagreement. The organization has a problem that jeopardizes the working relationship between its employees and also the service that they deliver to their clients.

Having realized the potential impact that this conflict can have on the general working relations between employees and also the service given to the client, the best way to solve this problem is by taking into consideration the views of every complaining party. The best way that this conflict can be solved is through the use of dialogue and making sure that every profession participates in drafting of ways that this can be achieved. To achieve this, every professional should be made to focus on what they really want the organization to achieve and their contribution towards the same. Their views should be taken into consideration for deciding the way that program will be run. This is achieved through mediation, consulting and analyzing the organization and its employees (Shortell & Kaluzny, 2006). The professionals also need to be convinced of the way that the program can be best managed. The best way that this conflict can be solved is by incorporating the views of all the parties in conflict in finding the appropriate way that program will be run. Stressing on the importance of every health care professional in the provision of appropriate care to the sick will be the only way that the program will be run without conflict.

Reference

Shortell S. M. & Kaluzny, A. D. (ed). (2006). Health care management: organization, design, and behavior. New York: Thomson Delmar Learning