- You work in an organization where miscommunication seems to be the norm. You are tasked with correcting this problem. What steps would you take in developing an effective organizational communication plan?
First to note in dealing with situations involving miscommunication and insubordination is to look at how the system of connection between the employees and the higher authorities is established. Through noting this factor that defines the organization, it is believed that there could a better sense of understanding the core reason behind the problem. Once the source of the problem is known and noted, working around it through conferring different sets of resolution to the matter should be accomplished. Once the suggestions for resolutions are intact and are supported with relevant resources, the choices for resolving the problem should be presented to the board. During the presentation, it is essential that the causes and the effects of the arising problem should be given attention to through each point of explanation. This will lead the board of directors to understand the urgency of the need to provide a resolution to the impending situation of miscommunication within the organization.
The suggested resolutions should then provide a great source of confidence on the part of the board of directors as they are given the chance to address a specific problem that could given them and the entire organization a chance to grow even further. Through this realization, it is expected that new policies would be created and implemented which could gradually resolve the issue thus opening the lines of communication in the organization in a much efficient manner. Opening the door to a better way of communicating between each other will not only allow for a better sense of understanding each other, but would also create a better foundation of better service and operation on the part of the workers and the connection that they establish with their superiors in the organization.
- You work at a health care facility where many of the staff comes from other countries. This includes doctors, nurses, and technicians. Your patient population is primarily Caucasian middle class individuals. How would you assess that physician’s orders are understood and carried out correctly by the staff? How would you ensure patients understand their discharge instruction?
Diversity plays a great role in every organization; especially if the group of employees and administrators being referred to are enjoined in the field of providing healthcare services to the society. It could either improve or break the backbone of an organization, communication. In healthcare facilities, good communication is important especially in the case of passing on information from one handler to another. In working with a very much diversified community of employees and administrators, it is obvious that communication could be a barrier for understanding. This is the reason why it is important to utilize the power of IT in managing proper communication between staff members in managing a healthcare facility.
IT operations or computer-defined communication could actually help in reducing the pressure brought about by the barrier of communication due to diversity of staff members in an organization. For a healthcare facility, recording everything through a networked system of IT-defined system of information storage could help a lot in assuring that the needs of patients are being carefully attended to at the right time. Individuals assigned to attend to each patient then becomes aware of their schedule and duties based on the record presented in the IT system [most often than not known as the EHR or the electronic health record]. This way, technical operations are to be monitored effectively, and the manner by which each patient is given attention to becomes efficiently managed as well. When instances of emergencies and unforeseen situations happen, the record encoded within the system could simply be checked and acknowledged for the sake of forming particular resolutions that could be applied later on.
On the part of reassuring the patients of the service and safety of medication that they would receive, they could be given a full record of the full report of the different approaches used on them when they were admitted in the facility. This way, everything becomes transparent amidst the possible tension that might be brought about by the diversified language used by both the staff and the patients attended to.
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