Letter of Complaint, Essay Example

To whom it may concern,

I recently ordered the Canon 7d from Amazon.com. It was a previously used body that had been manufacturer refurbished. I am writing to you because when I received the camera, the shutter inside the body of the camera was not working properly. The product came with a warranty and I am disappointed that my camera does not work and would like it to either be replaced or for your company to refund me the purchase price of the camera, which was $899. I have been a loyal Canon customer for over five years and I consider myself to be a professional photographer, so I desperately need this camera replaced so I can continue with my work. I have never had a problem with your products before and I was surprised when I received this product and it did not work at all. I hope that you will honor my request as a loyal customer and grant me my refund.

Letter of Apology

Dear customer,

We apologize for the problems you have experienced with your Canon 7D camera and although we appreciate your loyalty to our company, we are unable to grant you a refund or replacement because you purchased the product from a third party seller. If you had purchased the camera new, from a certified Canon retailer, we would be able to complete your request, but since the purchase went through a seller who is unauthorized by our company, there is little we can do to help you recover the lost money over the damaged camera. We recommend you follow up with the seller of the camera and pursue your refund through them. If they are unwilling to grant you a refund or a replacement, we would be more than happy to look at your camera and see if it can be repaired- but as for your request for a refund or a new camera, we apologize but we can not do that. We hope that this does not ruin your relationship with us and our company and we urge you to let us know if there is anything more we can do.