In a hospital, the front-room services include the patient check in and help desk. The back-room services occur where the doctors, nurses, and auxiliary staff work to take care of patients. This includes the emergency room, operating room, and regular offices. These services can be improved by increasing the degree of customer contact; doctors will cure patients and allow them to leave more quickly if they are constantly involved. Separating the low and high contact services would also improve the hospital; doing so would enable patients to contact doctors and nurses who are responsible for taking care of the patients, while staff members that are busy running diagnostic tests and completing other tasks will not be bothered.
- Trucking Firm
In a trucking firm, the front-room services include the desk workers who organize the routes and delivery information while the back-room service is the actual trucker who will deliver the goods. These services can be improved by decreasing the degree of customer contact; all of these arrangements should be able to be made online or by phone which will allow the firm to get work done more quickly. Separating low and high contact services will also achieve efficiency.
- Grocery Store
In a grocery store, the front-room services include customer checkout and deli services while backroom services include management, the stocking and ordering of products, and working in the deli behind the scenes to prepare food. Front-room services can improve by increasing customer contact while back-room services can improve by decreasing customer contact. Separating low and high contact services will also achieve efficiency.
- Appliance Repair Firm
In an appliance repair firm, the front-room services include the repairmen who fix the appliances and the staff that dispatches the workers. The back-room service is the management who don’t speak directly to customers but coordinate the business and order equipment. These services can be improved by increasing the degree of customer contact and separating high and low contact services.
Sullivan, A & Sheffrin, SM. Economics: Principles in action. Pearson Prentice Hall: Upper Saddle River, New Jersey, 2003. Print.