Nightingale Community Hospital, Essay Example

Introduction

Performance audits are the balance scorecard that explains of healthcare delivery of care and services provided by the medical staff dealing with the patients. They are “the responses” of the medical staff and patient whichbegins their relationship from the waiting room to the urgent care room. The quality of care is important to the medical facility organization and the community whose care depends on receiving proper care for their health and well being. Performance audits help medical staff to evaluate and or to exercise the standards of healthcare delivery of care they have provided to the patients. According to the Federal Health Information Portability Privacy Accountability (HIPPA) law: no one cannot be denied for seeking medical carebecause of the sensitivity of disclosing patients’ personal/confidential medical information to the third parties.Medical Staff’s performance audit shall be used as relative reference to identify the areas of strengths and opportunities on the delivery of care and services. The competence rate that the medical staff has in responding to the demands of the target market they hope to serve should also promote the quality assurance of healthcare delivery of care(Ishikawa, 1995).

In this presentation, a focus on the performance of the Nightingale Community Hospital shall be given specific attention to specific details that can explicit on what information shall be shared in order to gain the understanding between the parties involved in the  triage of care if given. Measuring their competence in serving the needs of the public and giving attention to how they improve their operations through time shall be identified accordingly. Along with this, particular suggestion of developmental operations shall also be given attention to especially for the sake of mandating how the community is able to benefit well from what the medical institution is ready to provide them with.

Background Data

The Nightingale Community Hospital is a healthcare establishment that serves the primary healthcare needs of a specific community alone. This condition of work that the organization gives attention to provides a definite indication on how the institution identifies their value for the public properly. Practical options of development in serving the public accordingly is expected to provide a more definite instance on how the hospital is able to give attention to the primary needs of the community based on their healthcare status and the way the people are supposed to respond to the programs established by the organization in relation to the need to protect their healthful value.

Through establishing a common goal and a central purpose for the organization to follow, the community hospital is able to draw upon particular operations that are sure to create a more workable option of development that could improve the concept of service that the organization provides the public with. Through a determined and detailed understanding of the goal and purpose that the organization embraces, the operation of the hospital could be well directed accordingly.So far, the operations of the organization based on its current status of patients’ safety to treatment were specifically given the attention towards particular risk situations that affect the health status of the people who reside within the community they hope to serve.

Emergency Operations

During emergency cases, communication is an important aspect that the institution gives specific attention to. Relatively, it could be realized that it is through this operational focus that the health cases that are admitted to the hospital become easily resolved. According to the Verbal Orders Authenticated within 48 hours [report], there is a constant competence rate of at least an average of 85% in relation to how the hospital responds to the case resolutions needed to be completed by the organization on a two-day scale as a current trend of concern. This consideration of operation could be noted through the graph presented below:

Based on this graph-presentation, verbal orders coming from authenticated source are released accordingly to make sure that the patients needing attention are given specific care at the most immediate time possible. Practical options of sending out communication commands are handled by the assigned staff members specifically provide a definite foundation of effective presentation of assistance to impose a more effective way of addressing patient-needs depending on specific cases that they are presented with. Most often than not, verbal orders are direct guidance that medical staff members are supposed to give attention to especially when it comes to dealing with patient-care specifics. The 48-time turn around creates a more definite aspect of improvement on how the health cases are attended to accordingly (Feigenbaum, 1993). It is expected that with a 48 time-turnaround, the health cases of the admitted patients from the point of emergency towards the actual room-admission, the situation of the patients are expected to improve further as immediate as possible. The data were not complied for further investigations; therefore retroactive data for this problem should be assessed as they are not in compliance of JCACHO.

Staff Management Evaluation

How competent are the staff members in developing a more effective way of improving the condition of the patients they are attending to? In the performance of the staff members of the hospital, a particular attention towards the fall-rates of the patients being attended to is used to make a distinct impact on how the competence of the staff members in handling their roles and responsibilities are being handled accordingly especially in making sure that the patients are attended to accordingly. Based from the graph noted herein; such measurement of competence reveals the following data:

The presentation noted herein specifically gives attention to how the nurses are able to prevent the falls among patients and how they are also able to prevent pressure ulcer especially in dealing with patients having specific needs. Considerably, it could be noted that the emergence of such situations where patients are likely to incur falls because of particular vulnerabilities due to the health cases they are noted with and the different issues that are usually related to the resulting factors that come from the medical operations performed on them (Deming,1996). Based on the graph presentations shown herein, the falls among patients have been avoided accordingly though time. And somehow, the improvement of attention that the nurses impose on how they completely respond to their roles makes it easier for such falls to be avoided accordingly.

Staff Cooperation Assessment

How much do the staff members relate well towards each other in relation to how they reach the goal of development and patient-response that the want to establish as part of their recognizable reputation in the market? Practically, it could be analyzed that with such cooperation coming from the staff members, it would be more effective to take note of the desire that the organization has towards serving the most common and most crucial points of healthcare issues that the hospital needs to give particular attention to (Rehder, et al, 1994).

Through mandating proper staff performance pattern, it is expected that good assessment of the overall condition of development that the institution takes into account to improve the way they respond to the needs of the public accordingly.For instance, patients who have not complete their initial screening of their medical and psychological trauma history should be stored in certain file for follow up and create a different label : “ no missing counter” or “ No screening counter “ or “Incomplete screening counter” in which would allow the auditors to see that there was performance conducted on behalf of medical staff.  As for the staff cooperation seen from the overall performance of Nightingale’s employees and medical assistants, it could be realized that such cooperation could be seen accordingly. Not only does the communication pattern improve such connection between staff members, it could also be realized that it is through such concept of developmental communication that the organization stands strongly rooted to its foundation of improvement that basically comes from its desire to give attention to how the goal of serving the needs of the public comes into serious account and consideration.

Final Remarks

Based from the graphs and progress reports noted through this presentation, it could be analyzed how important communication is among staff members of the healthcare establishment evaluated herein especially in relation to creating distinct connection between the goals and the assessment of achievement that the organization ought to be involved in. With the emergence of good developments especially related to how operations are managed through good communication, this assessment allows for the condition of seeing how proper options of  9% growth in patients’ safety & care and improvise program management  that could be further applied to develop how the patients’ needs are given attention to. The assumption of improvements are necessary to be given attention to so as to empower the capacity of the healthcare institution to perform well according to the expectations of the market or the group of social-strata that the organizations aims to serve as accorded to the healthcare standards. Notably, it could be realized that when it comes to mandating the operations of the institution, the primary concern for the needs of the public based on the current situations occurring in the world at present is to be given specific attention to. With the institutionalization of operations through the centralization of command and communication, it is expected that the performance of the organization would best be given attention to.

References

Deming, W. Edwards (1996), Out of the Crisis, Cambridge, Massachusetts: Massachusetts Institute of Technology.

Feigenbaum, Armand V. (1993), Total Quality Control (3 ed.), New York: McGraw-Hill, Inc.

Rehder, Robert; Ralston, Faith (Summer 1994). “Total Quality Management: A Revolutionary Management Philosophy”. S.A.M. Advanced Management Journal (Cincinnati, Ohio: The Society for Advancement of Management) 49 (3): 24-33.

Ishikawa, Kaoru (1995), What Is Total Quality Control? The Japanese Way (1 ed.), Englewood Cliffs, New Jersey: Prentice-Hall.