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Quality and Performance Improvement, Essay Example

Pages: 1

Words: 369

Essay

Quality improvement refers to a management technique that aims at improvement of internal operation of the organization. Quality improvement focuses on the organizational system and does not deal with an individual the conduct of individual. Quality improvement aims at improving the quality of services or processes of the organization and not rectification of the errors that exist. Quality improvement entails setting of the organizational goals, making relevant changes to organizations systems, measuring the outcomes of the implemented policies, and finally, reviews of the subsequent approaches, to enhance the organizational processes. On the other hand, performance improvement involves continuance study of the existing processes and suggesting changes to enhance the efficiency of the system. However, accreditation boards enforce quality and performance improvement in most cases. In the absence of accreditation, the performance and quality improvement should entail the following (Evans, 2010).

Leadership within the organization is a crucial component in achievement of improved quality and performance. This will increase organization efficiency and help in boosting the morale of workers in that organization (Forgia & Couttolenc, 2008).

Secondly, training of the entire organization on various tools of improving performance and quality is essential. This will equip the workers with skills of reviewing the daily process and offer standard and improved output (Evans, 2010).

Thirdly, organization should embrace team work spirit in their daily operations. Team work is a crucial component in the achievement of improved quality and performance. This is because individual will aid each other with information necessary in solving a complicated situation. For example, doctors need to work together in solving a patient’s problem especially during surgery (Forgia & Couttolenc, 2008).

Finally, communication among individual is beneficial in the achievement of improved service quality of an organization. People from different departments, ranks, or grouping can only contribute towards achievement of the organizational goals if there is the free flow of information amongst them. This is possible by adoption of effective communication protocol in the organization that will enhance the free flow of the information in the organization (Forgia & Couttolenc, 2008).

Reference

Evans, J. R. (2010). Quality & Performance Excellence. New York: Cengage Learning.

Forgia, G. M., & Couttolenc, B. (2008). Hospital performance in Brazil: the search for excellence, Volume 828. New York: World Bank Publications.

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