Steps to Decision Making, Essay Example

Campbell-Wilson Inc. (CWI) is ca growing retail business consulting firm. The company offers a job opportunity for all the people around the world having any technicality and any skills concerning the business. Since the firm has a number of projects to conduct, therefore we currently hire the supervisors, managers and project leaders to ensure that the project is completed within the required time. The interested candidates are required also to go through the following management track of training which will take a maximum of one year. The management track contains some courses that have been given their time for completion.

The management and leadership. It includes the following units:

• Management Essentials. It deals with the significance of the role played by the manager and the leader which improves their skills and confidence.
• Fundamentals of Leadership. It provides the managers and leaders with awareness on how the leadership has an effect not only them alone but also on their team.

Customer Service. It includes the following units:

• Advanced Customer Service Workshop. This includes the training on how you can provide good service to the clients of the firm.
• Complaints Handling. This offers the skills on how to handle the clients complain. This part will be practical and everybody must afford to attend this session.

Decision-making techniques to ZebraRuns Company

The company should look at the advantages and disadvantages of opening a new store.

The company must also look at the topographical status of the new site. They should know if the store is on a well established site that cannot be tracked with any earthquake.

The comp-any needs to find a way of how to employ new employees such as the manager and customer service personnel to take care of the store (Thomas, 2007).

The company needs to find out whether it has enough funds before deciding to open a new store.

The steps ZebraRuns Company should take to make an effective decision

The ZebraRuns should create a constructive environment by establishing the objective, involving the right people, agree on the process and allowing for the opinions to be heard.

The company should generate good alternatives by generating ideas, considering different perspectives and organizing ideas before making a decision

The company must be ready to explore alternatives through risk, implications and validation.

After the company has evaluated all the alternatives, the next step is to choose between the alternatives and take the best of all.

The company should check their decision by testing the assumptions and the decisions you’ve made against your own experience, and thoroughly reviewing and exploring any doubts you might have (Applin, 1997).

The last step is to communicate the decision and move to action. This entails the explanation of the decisions to the people affected and implementing them.
References

Thomas, G. (2007). Fundamentals of Decision Making. Antony Rowe LTD, Great Britain.

Applin, D. (1997). The management and leadership. London: University of Cambridge.