Steve Jobs, Essay Example

Among all business leaders in recent times, Steve Jobs is arguably the best example of the fact that perseverance commands success. Steve Jobs was considered a difficult boss at Apple before he was ousted but when he returned, there was little change in his leadership style. This demonstrates that Jobs always remained true to himself whether others approved of his leadership style or not. Jobs might not have been a likeable person on a personal level but he was authentic.

Even though we often hear about the virtues of democratic leadership style as it motivates employees and improves communication between leaders and subordinates, Jobs ruled in an autocratic manner. No wonder, Fortune magazine called him one of the leading egomaniacs in the Silicon Valley (Williams, 2012). When Jobs started his second term at Apple, he was not happy with one of the shipping company. He asked them to be faster with delivery but they refused since their service was already in accordance with the agreed upon terms. He directed his manager to break the contract despite manager’s objection that it would lead to costly lawsuit which did happen eventually (Austen, 2012). Author Andrew Keen wrote in his book The Cult of the Amateur that there is not an ounce of democracy at Apple and without Jobs’ authoritarian leadership, Apple would be just another Silicon Valley outfit (Chaudhuri, 2012). Jobs would be involved in all the details and hired like-minded people (Branson, 2011). But he still drew admiration because he personally demonstrated what he said. He didn’t only preach innovation but practiced it himself.

Steve Jobs also subscribed to Herzberg’s ‘Theory X’ according to which workers are lazy and need guidance. This should not imply that Apple’s employees were lazy and incapable but only that Jobs’ approach reflected his pursuit for perfection. Jobs often reiterated that Apple’s mission was to build the best products in the industries it competes in. This is he micromanaged his employees and no product left the company’s door without his approval.

Steve Jobs was also a transformational leader. When he re-joined the company, Apple was waiting to join the list of extinct companies (Chakrabortty, 2011). Jobs didn’t only save the company but also made it into one of the most admired companies, with a loyal customer base that most other companies only dream of. Jobs’ subordinates believed in him because they knew he was passionate about the company and the products it delivered to the market. They also witnessed Jobs’ obsession with quality and, thus, became motivated themselves to deliver the best products to consumers.

Steve Jobs was not afraid to think outside the box and he encouraged his subordinates to do the same. In fact, the company’s original motto was “Think Different”. Steve Jobs was not only transformational but also visionary. Effective leaders scan the external environment to look for emerging trends but Jobs told the consumers what the trends should be (Verganti, 2011). He singlehandedly redefined several industries including smart phones, portable music players, and tablet computing.

Steve Jobs might not have been great at human relationships but he did believe in his people and pushed them to do their best. An effective leader understands that people are one of the company’s best assets and he invests in them. Despite Jobs’ cold treatment of his subordinates, one would rarely read about Apple’s best employees leaving the company which is a proof of the fact that Jobs’ subordinates also believed in their leader and admired his pursuit of perfection.

Jobs was also a successful leader because he understood the strengths of his company and focused on few things Apple could do really well instead of trying to be everything. Jobs knew that the reputation of the company is built on ‘innovation’ and ‘quality’ and Apple can only defend its reputation by doing few things doing them really well. On annual retreats, Jobs would ask his subordinates to recommend ten products and would eventually shortlist them to only three. When Google’s new CEO Larry Page visited Jobs, Jobs advised him to focus on only five products Google could do really well and get rid of the rest (Isaacson, 2012). This also teaches us that Jobs didn’t overestimate his own or Apple’s capabilities and focused on utilizing limited resources efficiently.

One of the most important qualities of an effective leader is to provide direction to their employees and ensure everyone is working towards the same objectives. Every employee at Apple knew where Jobs was taking the company and they also knew what Jobs expected from them. Apple’s employees were also willing to trust Jobs’ judgments and vision because he had proven himself right time and time again. Jobs didn’t only held legitimate power that came from being the company’s CEO but also expert power over his subordinates.

Steve Jobs might not have the most friendly communication style but his direct communication style did prevent miscommunication. Jobs was known to be blunt and straight forward and he himself admitted, “If something sucks, I tell people to their face, It’s my job to be honest.” (Pullen, 2012). Jobs got away with his abrasive communication style because he commanded respect and admiration from his followers but he did demonstrate the importance of clear communication so that there are no misunderstandings and subordinates know exactly what their leaders expect from them.

Another reason why Jobs was a successful leader is that employees at Apple were given roles that made the best use of their specific strengths and abilities. Thus, there was a good fit between their responsibilities and capabilities. In addition, Apple hired people who were a good fit to the organizational culture. As a result, the employee turnover was low because the new recruits also believed in the company’s mission (McInerney, 2011).

Steve Jobs has cemented his place as one of the most inspirational leaders of all times but that doesn’t mean his leadership style can be successfully adopted by anyone.  This is because Job’s leadership style was situational. When he returned to the company, it had no vision and proper strategy in place and everyone had given up on the company. Jobs not only provided everyone with a vision but also won their loyalty and admiration through passion for the company and its products as well as by delivering results. This is why his ordinates even kept up with his cold temper because they shared his vision and they trusted him (Henson, 2011).

Steve Jobs had unconventional leadership style but he still enjoyed high levels of loyalty because of his commitment to the company and his impressive track. Jobs also gave his subordinates a clear vision and made sure that everyone in the company was compatible with the company’s culture. He also understood his company well and demonstrated through commitment to few products that quality and innovation were central to the company’s mission. He pushed his employees to do their best and gave them responsibilities that suited their strengths and abilities. In addition, he was also straight forward with his employees so they also knew what their leader wanted from them and what he liked or disliked.

References

Austen, B. (2012, July 23). The Story of Steve Jobs: An Inspiration or a Cautionary Tale? Retrieved October 18, 2012, from http://www.wired.com/business/2012/07/ff_stevejobs/all/

Branson, R. (2011, October 7). True business leaders think differently. Retrieved October 18, 2012, from http://www.virgin.com/richard-branson/blog/true-business-leaders-think-differently

Chakrabortty, A. (2011, January 24). CEOs like Steve Jobs style themselves as messiahs, not mere managers. But that’s just an excuse to rake it in. Retrieved October 18, 2012, from http://www.guardian.co.uk/commentisfree/2011/jan/25/chief-executives-coin-it-as-messiahs

Chaudhuri, A. (2012, April 26). Authoritarian leadership, the secret behind Steve Jobs success! Retrieved October 18, 2012, from http://www.thesundayindian.com/en/story/authoritarian-leadership-the-secret-behind-steve-jobs-success/33963/

Henson, R. (2011, November 1). Faculty Insight: The Leadership of Steve Jobs. Retrieved October 18, 2012, from http://business.rutgers.edu/news/faculty-insight-leadership-steve-jobs

Isaacson, W. (2012, April). The Real Leadership Lessons of Steve Jobs. Retrieved October 18, 2012, from http://hbr.org/2012/04/the-real-leadership-lessons-of-steve-jobs/ar/1

McInerney, S. (2011, October 7). Steve Jobs: an unconventional leader. Retrieved October 18, 2012, from http://www.smh.com.au/executive-style/management/steve-jobs-an-unconventional-leader-20111007-1lcmo.html

Pullen, J. P. (2012, May 18). Jobs or Zuckerberg: Who’d Make the Better Boss? Retrieved October 18, 2012, from http://www.entrepreneur.com/article/223570#

Verganti, R. (2011, October 7). Steve Jobs and Management by Meaning. Retrieved October 18, 2012, from http://blogs.hbr.org/cs/2011/10/steve_jobs_and_management_by_m.html

Williams, R. (2012, April 12). Why Steve Jobs is not a leader to emulate. Retrieved October 18, 2012, from http://business.financialpost.com/2012/04/12/steve-jobs-is-not-a-leader-to-emulate/