Strategy for Routine Replies and Positive Messages, Essay Example

Thank you for writing us regarding the service call we provided on your new computer. You have an Acer computer equipped with Windows 7, 32 bit. According to what you have told us, some programs are inoperable.

I spoke at-length with the technician who provided the service on your computer. According to him, you explained that the computer operates too slowly, and you asked him how to speed up the computer without putting a lot of money into the solution. The technician informed me that he did a couple of things:

1. He entered the Tools Section of the Internet and removed all of the temporary files. Temporary files are created as the computer goes through its search stages. They usually disappear on their own after several have been cached. However, as a means of speeding up your computer they can be manually deleted.
2. Our technician also checked your computer’s memory and determined that additional memory could be added. However, you said money was tight and you could not forgo the expense. Therefore, our technician entered what is called your configuration file under MSCONFIG. Doing so ended several programs from operating in the background. If you click anyone of the icons the program will restart in a few seconds, but otherwise keeping them turned off will significantly speed up your computer.

If you will be so kind as to send us your email address, we will be happy to confirm this letter to you by providing you with an online copy. We guarantee our work for one full year. If during this year you want us to change your settings back to how they were, we will be happy to provide this service to you free of charge.

For being our customer, I am enclosing a certificate good for 10% off any future work. This coupon has no expiration date. Finally, if you refer any other business to us and that person mentions your name, we will provide you with a ten dollar ($10.00) discount on any future work.

Thank you for being our customer!