The Customer Service Factors, Essay Example

Describe the customer service factors that would be vital to buyers in the following types of companies:

The number one thing all four of these company types require from their customer service managers is a solid awareness of the company, product, or service they are representing. A customer service rep that lacks awareness about the product they are representing makes the company look bad, and confuses the client.

Manufacturing

The ability to deal with business owners, face to face, over the phone, or through e-mail, is an essential part of customer service relations since many of the agreements in manufacturing are business to business agreements. Another key characteristic of customer service in manufacturing is the wherewithal to trouble shoot logistics management.

Retailing: Warranty, price compared to other brands, and refunds are some customer service factors that might develop within retail. The ability to deal with individuals customers in a human and understanding manner, diverse interpersonal communication skills, and is the key difference between

Hospitals: Customer service in hospitals involves understanding of health insurance policies and laws. It also could entail the ability to handle emergency medical related situations.

Construction: Understanding and being able to effectively communicate the cost of forklifts, tools, and other industrial goods to businesses, as well as the ability to handle business to business agreements and deal with large and small corporate contracts are all major parts of construction customer service.