The Internal Business Process Perspective, Essay Example

A company’s internal business processes are the day to day activities. These processes should be performed in a way that leads to the satisfaction of customers and the shareholders. It is essential for a company to keep discovering and implementing new internal processes so that they can increase the satisfaction delivered to its stakeholders.

Proctor and Gamble has three objectives for improving the organization’s internal business processes. These are:

• Reduction of waste, energy, water and carbon dioxide in the manufacturing stage.
• Optimizing efficiency of transportation in the finished products logistics stage.
• Working closely with suppliers.

These objectives are all geared to improve internal business processes which have a direct effect to the vision, mission and strategy.

Vision: to gain global recognition as the producer and provider of the best consumer products and services. These objectives are geared towards the improvement of internal business processes and this helps in providing the best products and services.

Mission: to continue to serve consumers by continuously innovating products that will allow us to be leaders in household and personal care, health care, and food products. All the objectives have a part to play in achieving this mission.

Strategy: to grow by touching and improving the lives of more consumers in more parts of the world. If the internal processes are done effectively, then it is no doubt that lives will be improved. (Proctor and Gamble 2010)

The process objectives identified above are related to financial objectives and customer perspective objective in the sense that are all focussed towards reduction of costs, customer satisfaction and overall effectiveness.

Reference

Proctor and Gamble (2010). End-to-End Thinking Matters.  Retrieved on 29 April, 2010 from http://www.pg.com/en_US/sustainability/operations_suppliers/index.shtml