Analysis Questions, Case Study Example

What are the inputs, processing, and outputs of UPS’s package tracking system?

In evaluating the current system that was adopted by UPS, its primary inputs include its parcels and documents, as these drive the system in promoting efficiency in transmission and delivery of these packages as its reason for existence. The use of the Delivery Information Acquisition Device (DIAD) as a processing tool is an essential component of UPS’ strategy in advanced information systems because it provides a unique platform for almost immediate electronic transmission of customer information, including sender and recipient, across the UPS network. The primary outputs of the system are the deliveries of packages and documents to the desired destinations within the desired timeframes, as requested by individual customers and businesses. UPS has established this protocol because it is effective in supporting its vast and widespread delivery schedule throughout the world, and also demonstrates the versatility and mobility of the technology-based system in supporting UPS’ mission and core values.

What technologies are used?

In supporting its primary objectives, UPS represents itself nicely through the development of an advanced technology-based system that exemplifies its key industry strengths. The creation of the Delivery Information Acquisition Device (DIAD) is perhaps its most important innovation because it enables drivers and other delivery personnel to be successful in their delivery roles and responsibilities. In addition, the DIAD is connected to the network to transmit the required information so that delivery objectives will be achieved in the requested timeframe. This method also enables the organization to identify the number of packages in the queue at any given time, along with their current location and future destinations. The system also provides the end user with access to delivery information and package status through its tracking number system, all of which is available through the company’s customer website. These alternatives have provided UPS with a model for success within a highly competitive marketplace.

How are these technologies related to UPS’s business strategy?

UPS has developed its unique business strategy by using its advanced information technology business model in a manner that is consistent with core values and key objectives. It is important for customers to experience a greater sense of trust and comfort in the delivery of their letters and packages to many destinations throughout the world. The company is focused on providing superior customer service at competitive rates and the delivery of packages and documents within the requested timeframe. Therefore, the organization’s approach to information technology has been effectively integrated into its primary core values and overall business strategy. In addition, the ability to provide successful customer service in a timely manner is one of the most important objectives for the organization. As a result, the creation of an advanced information technology-based system has been an opportunity for UPS to capture and retain a vast customer base at a lower cost than its competitors.

What would happen if these technologies were not available?

For UPS, the development and sustainability of the chosen information technology system has been largely instrumental in shaping its mission and core values. In the modern era, if UPS did not have this type of information technology system in place, it would be very difficult if not impossible to retain a large customer base throughout the world. In addition, the ability to provide excellent customer service could not be achieved. This would likely result in a loss of customers and significant revenues, as other competitors would take over and experience sales growth as UPS’ sales declined. Without this advanced level of information technology in place, UPS could not continue on its path to distinguish itself from its closest competitors and retain its large customer base in many countries throughout the world. UPS has evolved as a result of its advanced technology strategy and has become more effective than ever with this strategic approach.