Job Analysis & Modeling Project, Essay Example

Job Description: Lodging Manager

A lodging manager is responsible for the daily management of the lodge staff. According to O Net “Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.” (O*Net, 2014) In which they have commercial accountability for:

• Directing, organizing, planning, and financial and budgeting management of all hotel services.
• Managing the daily activities of housekeeping, beverage and food operations, and front of house; reservations, concierge, and reception.
• Maintain and manage all the lodging facilities.
• Cooperate and confer with managers of different department managers in helping to coordinate lodge/hotel activities.
• Be in charge of hiring, managing, and delegating staff responsibilities.

Lodging Manager Tasks

Directing, organizing, planning, and financial and budgeting management of all hotel services.

• Marketing and promoting the business throughout the area. .
• Establishing and achieving profit and sales goals for each department, and the entire establishment.*
• Maintaining statistical and financial records for the establishment.
• Recruiting, training, and monitoring lodge employees for each department.*
• Collect payments and make a record of transaction, money earned, and money spent.

Managing the daily activities of housekeeping, beverage and food operations, and front of house; reservations, concierge, and reception.

• Inspect the establishment in order to gather information and monitor the departments.*
• Coordinate decisions and create plans for managing the organization and the different departments.
• Coordinate front of house services, duties, and find solutions to problems.*
• Addressing problems troubleshooting and problems throughout the organizations, as well as in the different departments.
• Organize the telephone answering service, the complaints box, and mail delivery in the front service area.

Maintain and manage all the lodging facilities.

• Organizing and planning hotel services, catering, and accommodations throughout the establishment.*
• Managing financial and budget plans and controlling expenditure
• Dealing with customer comments and complaints.*
• Supervising furnishings, renovations, supplies, and maintenance
• Use computer information systems to prepare performance reports, order food and beverages, and equipment from vendors.

Cooperate and confer with managers of different department managers in helping to coordinate lodge/hotel activities.

• Ensuring that conferences and events run smoothly throughout the establishment for guests.
• Coordinated with different departments in dealing with suppliers and contractors for lodge services and activities.
• Carrying out observations and inspections of different departments, services, and the property.
• Ensuring compliance with statutory, safety, and health regulations, as well as other licensing laws.*
• Communicate with department managers to coordinate large events and help with lodge projects.

Be in charge of hiring, managing, and delegating staff responsibilities.  .

• Recruiting staff, training employees, and monitoring departments. *
• Planning work schedules for teams and individual staff members
• Monitor and examine the performance of the establishment staff in regards to the performance level of each department.*
• Recruiting applicants and examine the quality of their skills in fitting in with the establishment’s standards.
• Coach and motivate staff on their job duties, and keep up employee morale in the organization.

The Culture

The culture of the organization must be cordial, organized, and fitting the standards of the lodge. Management is a key aspect to the organization, as well as throughout the industry. The culture of the organization is dependent on the lodge manager to be a success. They have the control to hire, promote, or fire employees that do not line up with the standards of the establishment. They are responsible in areas for the functionality of the establishment. The lodge manager must continually engage with employees and guest in order to ensure they have a pleasant experience, as well as continue to be cordial and professional. The culture is professional but also inviting so that guests would likely return. Lodge managers guarantee that all facets of the establishment properly run, and provide a reasonable return on investment for the owners, and keep the employees satisfied with their job. The lodge manager must manage the employees and staff from different departments, as they should work towards a common goals, works to provide superior satisfaction for their guest, profit, and success for the entire establishment. The lodge managers must provide guidance to their employees that will have to carry the aspects of working devotedly to achieve the goals, and support their mission. The overall strategy includes having leadership that is effective, and ongoing employee incentive programs, praise, encouragement, open door policies, counseling, and training of staff. With all these aspects of the culture they must continue to be a successful and professional establishment, as well as an imperative lodge manager.

Critical Incidents

The lodge manager must try to make sure that guests are satisfied when they have an uncomplimentary service. The lodge manager must be able to handle situations with guests professionally and cordially. The lodge manager will displays skills of active listening, customer, and personal services.

Dealing with unprofessional employees that do not adhere to the standards of the establishment. Employees must be able to lead their employees to assure that each employee provides the same standards and services daily, and as well as keep to an utmost standard of professionalism.

Lodge managers must assure that inspections of the lodge must meet statutory laws and regulations. The lodge managers must continue to monitor and inspect activities that help keep the lodge in compliance with the laws and regulations, as well as keep the establishment successful. These skills complies with public security and safety.

When the differences in the diversity of the organization’s staff may cause conflict in the organization, lodge managers must do their part to keep up culture morale, and continue to influence diversity in the workplace. Lodge managers must be aware of the way employees perform their job duties, and ensure that have a certain degree of sensitivity in daily operations aspects. These skills includes personnel and human resources, as well as management of personnel resources.

A lodge manager must deflect guests from other unruly guests or employees. The lodge manager must show skills of leadership, and a professional demeanor in all aspects of the organization, to ensure the guests continue to come back. These skills are synonymous with service orientation, judgment, and decision making.

When the establishment underperforms when meeting their financial goals, the lodge manager must develop different strategies that promote and increase the sales and profits for the organization. A good lodge manager will make sure that the establishment remains successful and profitable. The lodge manager will display skills of sales and marketing, and accounting and economics.

Working Conditions

The lodge manager of a large lodge may have less contact with visitors however will have standard gatherings with heads of division to organize and screen the advancement of business methods. In a more diminutive lodge, the lodge manager is significantly more involved and included in the everyday running of the lodging, which may incorporate doing gathering obligations or serving dinners if the need emerges.In substantial lodgings, lodge managers are responsible for the whole lodge. They set room rates, screen wage and costs, and regulate other staff. Expansive lodges have restaurants and gathering rooms. The duties of lodge managers consist of regulating restaurants and dinners. They arrange menus, set costs, and request supplies. They meet with customers and arrangement a calendar. At that point, they work with the sustenance administration and front office managers to serve and hotel the guests. They may meet and chat with the general manager a few times each week. Some lodge managers are accountable for bookkeeping, deals, and support. In this manner, a lodge manager may clean rooms, take reservations, or make general repairs. Some lodge managers live in lodgings and motels. They are at the boss’ beck and call 24 hours a day. They typically work an 8-hour day, while administering the lodging. In their off hours, lodge managers are called for crises or issues. They can be under a large amount of stress, as well as deal with physical hazards of moving around equipment, but are mostly impacted by the psychological stressors of managing a lodge.

Physical Effort Required

• standing: 35 percent; walking; 55 percent; sitting: 10 percent.
• lifting: 50 lbs.; carrying: 50 lbs.; pushing: 100 lbs.; pulling: 50 lbs.
• lifting: 75 lbs.; carrying: 75 lbs.; pushing: 100 lbs.; pulling: 75 lbs.

The lodge manager activities includes:

• Climbing
• Balancing
• Stooping
• Kneeling
• Crouching
• Reaching
• Handling
• Felling
• Hearing (ordinary conversations)
• Talking
• Seeing
  • Near
  • Far
• Depth perception
• Accommodation
• Color visions
• Field of Vision

Important Worker Attributes

A lodge manner must have formal education, at least a bachelor’s degree. They must be have leadership potential, and experience in related work. Business skills, in order to budget, and make sure the organization is profitable. Customer-service skills, so they need to display strong interpersonal skills, customer and service skills, be an effective communicator, and maintain positive interactions will all people in the organization. Leadership skills, to ensure a positive and sustainable working relationship with lodge staff, and guests. Listening skills, which helps in active listening to employees and guests, and ensure positive lodge culture. Organizational skills that help keep employees and department on track, budget, and in line with the lodge standards. Problems solving skills that incorporate critical thinking, decision making, and assisting in all aspects of the organization.

KSAP Contributions

For a lodge manager they must frequently perform the important tasks of monitoring and inspecting all aspects of the organization.  As well as be involved with the financial, management, and customer service satisfaction of the organization. The lodge managers must frequently problem solve, and display professionalism in handling uncertainties with guests, events, vendors, and staff. The customer service skills are important in interacting with guests on a daily basis, and ensuring a pleasant experience. Their leadership skills in motivating, coordinating, recruiting, and delegating tasks to staff is essential in the success and profitability of the organization. Listening skills are imperative in customer and staff problems, as well as dealing with problems that arise from misconduct from guests.

References

Summary Report for Lodge Managers. (2014). O*Net. Retrieved from http://www.onetonline.org/link/summary/11-9081.00