Back to School Offer

Get 20% of Your First Order amount back in Reward Credits!

Get 20% of Your First Orderback in Rewards

All papers examples
Get a Free E-Book! ($50 Value)
HIRE A WRITER!
Paper Types
Disciplines
Get a Free E-Book! ($50 Value)

Understanding of HCAHPS in an Organization, Essay Example

Pages: 1

Words: 324

Essay

The improvement of HCAHPS lies in the improved perception of patients towards the care and service they are proffered while in the hospital. The implication here is that all the staff in a health care institution including cleaners, receptionists, accountants, the management, and most importantly the nurses and the physicians has a responsibility in improving the benefits of HCAHPS. Lei and Jolibert (2012) state that perceived quality of care is the main element of patient satisfaction. On its part, a sustained patient satisfaction is needed if the health care institution is to ensure patient loyalty. One way of ensuring that the importance of HCAHPS is understood throughout the institution is through the notices on the notice boards to ensure that everyone working in the institution has the knowledge of how the hospital demands high-quality patient care. The need for excellent patient service will also be put as one of the hospital’s objectives that must be met by every staff member in the institution.

A better way of ensuring that the staff ensures that the patients receive an awesome experience while in the hospital is through rewards and compensation for the staff whose patients report high levels of satisfaction. Recognition of the staff, nurses and physicians will also ensure that they are motivated in their work. A SERVQUAL survey will be done on patients to obtain their perception of the quality of care during their stay in the health institution. The data will be used to reward the workers posting satisfactory results and warn or encourage the workers whose quality of care is perceived poorly by the patients to improve their workmanship (Studer & Robinson, 2010).

References

Lei, P., & Jolibert, A. (2012). A three-model comparison of the relationship between quality, satisfaction and loyalty: An empirical study of the Chinese healthcare system. BMC Health Services Research, 12, 436-436.

Studer, Q., & Robinson, B. (2010). The HCAHPS handbook: Hardwire your hospital for pay-for-performance success. Gulf Breeze, FL: Fire Starter Pub.

Time is precious

Time is precious

don’t waste it!

Get instant essay
writing help!
Get instant essay writing help!
Plagiarism-free guarantee

Plagiarism-free
guarantee

Privacy guarantee

Privacy
guarantee

Secure checkout

Secure
checkout

Money back guarantee

Money back
guarantee

Related Essay Samples & Examples

Prevent terrorist strikes on American soil, Essay Example

Goal, Objectives, and Strategies The Department’s goal is to protect the homeland by thwarting terrorist threats and implementing emergency plans. These are the Department’s top [...]

Pages: 1

Words: 412

Essay

Science and Technology and Nation-Building, Essay Example

Science plays a pivotal role in technology. The combination of science and technology (S&T) results in the development of new knowledge used to improve human [...]

Pages: 3

Words: 768

Essay

Plato’s Portrayal of Socrates and the Historical Socrates, Essay Example

Socrates, the Athenian philosopher, changed how philosophers thought about the world. However, modern audiences believe that Socrates did not write any of his ideas down [...]

Pages: 5

Words: 1285

Essay

Ambiguity, Essay Example

The New Task I am Proposing My proposal is a promotion at work. I am a Business Development Associate at Universal New York, NY. My [...]

Pages: 1

Words: 278

Essay

Narratives That Shape Our World, Essay Example

The context and the values in the text Othello by William Shakespeare have shaped me in perspective through the main character Othello. I perceive life [...]

Pages: 6

Words: 1574

Essay

Cyber Security Career Path, Essay Example

Background The field of technology is quite intriguing. It’s fascinating to see how different technologies operate and what they have in common. It amazes me [...]

Pages: 7

Words: 1796

Essay

Prevent terrorist strikes on American soil, Essay Example

Goal, Objectives, and Strategies The Department’s goal is to protect the homeland by thwarting terrorist threats and implementing emergency plans. These are the Department’s top [...]

Pages: 1

Words: 412

Essay

Science and Technology and Nation-Building, Essay Example

Science plays a pivotal role in technology. The combination of science and technology (S&T) results in the development of new knowledge used to improve human [...]

Pages: 3

Words: 768

Essay

Plato’s Portrayal of Socrates and the Historical Socrates, Essay Example

Socrates, the Athenian philosopher, changed how philosophers thought about the world. However, modern audiences believe that Socrates did not write any of his ideas down [...]

Pages: 5

Words: 1285

Essay

Ambiguity, Essay Example

The New Task I am Proposing My proposal is a promotion at work. I am a Business Development Associate at Universal New York, NY. My [...]

Pages: 1

Words: 278

Essay

Narratives That Shape Our World, Essay Example

The context and the values in the text Othello by William Shakespeare have shaped me in perspective through the main character Othello. I perceive life [...]

Pages: 6

Words: 1574

Essay

Cyber Security Career Path, Essay Example

Background The field of technology is quite intriguing. It’s fascinating to see how different technologies operate and what they have in common. It amazes me [...]

Pages: 7

Words: 1796

Essay

Get a Free E-Book ($50 in value)

Get a Free E-Book

How To Write The Best Essay Ever!

How To Write The Best Essay Ever!