The Most Successful Facilities, Article Critique Example

According to AABB News, “the most successful facilities… take a holistic approach to quality”, indicating that staff must work together in order to apply a quality management system to enhance institutional operations. Quality improvement can contribute to institutional success by increasing the value of a product or service that is produced. Ultimately, this enhances profit and builds the trust of the customer base, encouraging new business. This is particularly applicable in the field of health care, as patients are more likely to visit the institutions that are well-known for their success rates.

In order to improve the quality of the products and services produced by an organization, it is essential for the management team to implement several steps that contribute to a positive organizational culture. The first aspect of this process involves encouraging every member of the team to participate in quality improvement initiatives. In a specific example, Lifeline Blood Services launched this initiative by asking two experienced members of the team to work in the quality assurance department to ensure that quality would be met from two different perspectives; that of the donor team and that of the technical services team. Quality assurance goals can be enhanced by assigning individuals with unique expertise and experience to the same team to ensure that all aspects of quality improvement have been considered.

An additional aspect of quality improvement that must be considered is the scale to which it is enforced. In order to ensure that quality systems are able to contribute to the facility’s success, quality must be checked at a variety of levels. Each individuals department should have its own quality procedures, just as the facility as a whole should ensure that standards are being met. This becomes more complex with regards to businesses that operate on a national or international scale. At this point, quality assurance is also reflective of practices of facilities across the nation or globe. It is therefore necessary for these companies to establish organized quality check routines to ensure that the products and services produced demonstrate the same level of quality regardless of the particular site that was responsible for producing them. Companies who are able to remain successful are able to do this effectively so that they appear to be reliable in the public eye.